Política de reembolso

At Storiva.live, we believe that everyday household tasks should be supported by reliable, practical, and thoughtfully designed products. Our collection of laundry essentials, including ironing boards, drying racks, and laundry baskets, is selected to help customers create a more organized, efficient, and comfortable home environment.

We understand that occasionally a product may not meet your expectations. This Return and Refund Policy explains your options when requesting a return, replacement, or refund from Storiva.live.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, products must meet the following conditions:

  • The item must be unused and in its original condition.
  • The product must include original packaging, labels, and accessories.
  • The item must not show signs of damage caused by misuse, improper assembly, or improper storage.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.

Because our products are household utility items, customers are encouraged to inspect products carefully after delivery before use.

2. Products Eligible for Return

Eligible products may include:

  • Ironing boards.
  • Laundry drying racks.
  • Laundry baskets.
  • Other household organization and laundry accessories sold through Storiva.live.

Products that have been used, modified, damaged, or altered after delivery may not qualify for a refund or replacement.

3. Non-Returnable Items

Certain items may not be accepted for return, including:

  • Products damaged through customer misuse.
  • Items missing essential components.
  • Products returned without prior authorization.
  • Items that have been permanently altered or assembled in a way that prevents resale.
  • Clearance or final-sale products where clearly indicated.

4. Damaged, Defective, or Incorrect Orders

We carefully inspect our products before shipment. However, if your order arrives damaged, defective, or different from what you purchased, please contact us within 7 days of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the condition of the product.

After reviewing your request, Storiva.live may provide:

  • A replacement product.
  • A partial refund.
  • A full refund.
  • Other appropriate solutions depending on the circumstances.

5. Return Request Process

To request a return, please contact our customer support team:

Email: [email protected]

Please include:

  • Full name.
  • Order number.
  • Product information.
  • Reason for return.
  • Supporting images if applicable.

Once your return request is approved, you will receive return instructions.

All approved returns should be shipped to:

The River's Edge Ranch
33433 Haynes Rd
Lucerne Valley, CA 92356
United States

Customers are responsible for ensuring returned products are packaged securely to prevent shipping damage.

6. Refund Processing

After receiving and inspecting the returned product, we will notify you regarding refund approval.

Approved refunds will be processed within:

5–10 business days

Refunds will be issued to the original payment method used during checkout.

Please note that banks, credit card companies, and payment processors may require additional time before refunded amounts appear in your account.

7. Shipping Cost Refunds

Original shipping charges are generally non-refundable unless:

  • The wrong product was shipped.
  • The product arrived damaged.
  • The return resulted from an error made by Storiva.live.

8. Consumer Rights

This policy is intended to provide clear and fair return procedures while respecting applicable consumer protection requirements under California law.

Storiva.live remains committed to honest product descriptions, transparent transactions, and responsible customer service.