Política de privacidade

At Storiva.live, protecting customer privacy is an important part of our commitment to providing a safe and trustworthy online shopping experience.

This Privacy Policy explains how The River's Edge Ranch (“Storiva.live,” “we,” “our,” or “us”) collects, uses, stores, and protects customer information when you visit our website or purchase our laundry and household organization products.

This policy is designed with consideration for applicable California privacy requirements, including consumer privacy principles under the California Consumer Privacy Act (CCPA), which provides certain rights regarding personal information collected by businesses.

1. Information We Collect

When customers visit Storiva.live, place orders, or communicate with us, we may collect the following information:

Personal Information

Including:

Full name.
Email address.
Shipping address.
Billing information.
Telephone number.
Order details.
Customer service communications.

Technical Information

We may automatically collect:

IP address.
Browser type.
Device information.
Website interaction data.
Pages visited.
Shopping preferences.

2. How We Use Customer Information

We may use collected information to:

Process and fulfill orders.
Arrange product delivery.
Provide customer support.
Respond to inquiries.
Improve website functionality.
Prevent fraudulent transactions.
Maintain business records.
Communicate important service updates.

3. Payment Information

Payments are processed through secure third-party payment providers.

Storiva.live does not store complete payment card information on its own systems. Payment providers maintain their own security procedures to protect transaction information.

4. Information Sharing

We may share limited information with trusted service providers, including:

Shipping companies.
Payment processors.
Website hosting providers.
Analytics providers.
Customer support services.

These third parties receive only information necessary to perform their services.

Storiva.live does not sell personal information for unauthorized purposes.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

Remember customer preferences.
Improve website performance.
Understand visitor behavior.
Enhance shopping experiences.

Customers may adjust browser settings to manage cookie preferences.

6. California Privacy Rights

California consumers may have certain privacy rights, including:

The right to know what personal information is collected.
The right to request deletion of personal information where applicable.
The right to request correction of inaccurate information.
The right to opt out of certain sales or sharing of personal information.
The right not to receive discriminatory treatment for exercising privacy rights.

To submit a privacy request, please contact:

Email: [email protected]

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect customer information from unauthorized access, misuse, or disclosure.

However, no online system can guarantee absolute security.